Come Work With Us!
At EllyExtensions.com, we're more than just a company; we're a community passionate about beauty, innovation, and excellence. Our dedication to providing high-quality hair extensions is matched by our commitment to the people behind our success: our employees and our customers. We believe that nurturing a supportive, dynamic, and inclusive work environment not only elevates our team but ensures that we continue to offer products that our customers love. Join us, and be part of a team where your work impacts lives, fosters genuine connections, and contributes to making every day a good hair day for our valued clientele.
Available Positions
Customer Service Specialist
Position: Customer Service Specialist at EllyExtensions.com
Compensastion
$20hr
Introduction
EllyExtensions.com, a leading online retailer specializing in high-quality hair extensions, is seeking a Customer Service Specialist to join our dynamic team. As a company that prides itself on excellence and innovation, we're looking for a candidate who shares our passion for customer satisfaction and product quality. This is an exceptional opportunity for a motivated individual to contribute to a positive shopping experience for our valued customers.
Job Description
As a Customer Service Specialist, you will be the frontline support for our customers, ensuring their experiences with EllyExtensions.com are nothing short of exceptional. Your role will involve answering customer inquiries through email, chat, and phone calls. Whether they have questions about our products, need assistance with their orders, or require support navigating our website, you will be there to provide timely, friendly, and accurate information.
Key Responsibilities
Managing and responding to all customer communications with a friendly and professional demeanor.
Troubleshooting problems, offering solutions, and following up on unresolved issues to ensure customer satisfaction.
Maintaining detailed records of customer interactions and transactions, documenting inquiries, comments, and complaints, as well as actions taken to resolve them.
Candidate Requirements
The ideal candidate for this role is friendly, patient, and responsible, with a genuine desire to help others. You should possess excellent communication skills, both written and verbal, and have the ability to multitask effectively in a fast-paced environment. Prior experience in customer service is preferred, though not required. Familiarity with our products and the hair extension industry is a plus.
Work Environment
This is a remote position, allowing you to work from anywhere with a reliable internet connection. Our team operates Monday through Friday, from 8 AM to 5 PM Pacific Standard Time (PST). We are committed to supporting our employees with the tools and resources needed to excel in their roles and offer continuous opportunities for professional growth within our company.
How to Apply
If you're passionate about delivering top-notch customer service and are excited about the opportunity to contribute to the success of EllyExtensions.com, we would love to hear from you. Please submit your resume and a cover letter outlining your interest in the role and your relevant experience to careers@ellyextensions.com. Join us in our mission to ensure every interaction with EllyExtensions.com enhances our customers' confidence and satisfaction with our products.